Refund policy

Refund Policy

Returns Due to the nature of personal care and skincare products, all sales are final. We do not accept returns for change of mind or personal preference.

Damaged, Defective or Incorrect Items We stand behind the quality of our products. If your item arrives damaged, defective, or if you received the wrong item, please contact us at heyvelura@gmail.com within 30 days of delivery with photos or video showing the issue. We will offer a full refund or replacement at no cost to you.

Lost or Undelivered Orders If your order has not arrived within the estimated delivery window, please contact us at heyvelura@gmail.com and we will investigate and resolve the issue.

Refunds If approved, refunds will be processed to your original payment method within 10 business days.

Contact For any questions contact us at heyvelura@gmail.com.